Royalhaven.es is an affordable online pharmacy whose primary goal is to provide 100% fulfillment to its respected customers. They make every effort to fulfill each customer’s order and strictly adhere to the delivery schedule. When a customer orders a specific product, they provide the specific material requested and use the customer’s information to ship the items. There may always be a reason why a customer or the distributor needs to cancel their order. They maintain a cancellation policy adaptable to their customers. The cancellation policy will apply to the following situations:
- Limitation on the quantity available for purchase : If the quantity of the medication ordered by a customer is less than the quantity or the stock of that specific product is not available, the cancellation policy will apply.
- Disputes and Complaints : If a customer encounters any dispute regarding the product, they should contact their customer service team immediately so they can assist in finding an amicable solution.
- Out of stock : When a product a customer wants is not available, the order cancellation policy will apply.
- Unpaid Order : They do not promote any unpaid orders.
- Cancellation by a customer : The customer can cancel the order at any time, but there must be a good reason for doing so.
- Non-Receipt of Payment : Non-receipt of payment is considered as cancellation of the order.
- Refund : If a customer paid by credit card or check/money order, they will be refunded if the available amount has not been deposited.
- Complete Satisfaction : If customers are not satisfied with any of their products, they can inform the customer service team. If they are unable to resolve their issues, they will provide a full replacement or refund.